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Mission 2 · Register

How to get your Versa account verified and approved

MyKad and selfie photos that pass the first time, the SAT questions, how long the wait is, what the Get Back To Us screen means, and what to do if asked to resubmit.

5 min to fill in · 2-4 business days to wait Checked 16 Sep 2026

Quick answer

  • Use your original physical MyKad, front and back, no glare. Digital MyKad, photocopies and MyTentera are rejected.
  • Verification usually takes 2 to 4 business days, longer around public holidays.
  • The "Get Back To Us" screen is not a block. Tap Contact Support and send documents within 14 days.

What you need

  • Original physical MyKad
  • A dark table and bright light (not direct sunlight)
  • Employment and income source details
  • Your country's TIN if living abroad

Why verification is needed

Versa is legally required to confirm who you are before accepting your money (the eKYC / verificationThe identity verification process using a MyKad photo and a selfie.Glossary · Read more → process). Same as opening a bank account, except it’s all done inside the app. Once approved, you can then cash in, cash out and join quests.

If you haven’t registered yet, start at how to register for Versa first so the referral code goes in during sign-up.

Follow each screen

Screen 1 of 11

01/11

Fill in your personal details

Your name, IC number and address must match your MyKad exactly. Even one different letter can slow down verification.

  1. Fill in your personal details. Your name, IC number and address must match your MyKad exactly. Even one different letter can slow down verification.
  2. Answer the employment questions. Answer honestly about your job and source of funds. This is an anti-money-laundering requirement, not a way to reject you.
  3. Tax question (if you live abroad). If you live or work outside Malaysia, have that country's Tax Identification Number (TIN) ready.
  4. Snap the front of your MyKad. Use your original physical MyKad. Place it on a dark table, avoid glare, and tilt it slightly so the hologram shows.
  5. Snap the back of your MyKad. Same as the front: in focus, fully inside the frame, no fingers covering the numbers.
  6. Take a selfie. Find good light but not direct sunlight. Look at the camera with no mask, sunglasses or filters. A plain background helps.
  7. Suitability Assessment Test. Risk profile questions from AHAM. There are no right or wrong answers. Answer based on your real situation.
  8. See your risk profile. This shows how much ups and downs you can handle. Keep it in mind when you pick Invest funds later.
  9. Application submitted. Now wait. Verification usually takes 2 to 4 business days, longer around public holidays.
  10. If you see "Get Back To Us". This does not mean your account is blocked. Versa needs more information. Tap Contact Support and send the requested documents within 14 days.
  11. Account approved. Done! The home screen shows RM0 until your first cash-in arrives. Next step: cash in RM100 or more in one transaction.

A MyKad photo that passes the first time

The most common reason verification gets delayed is the MyKad photo. Follow all of this:

  1. Use your original physical MyKad. Digital MyKad on your phone, photocopies, gallery photos and MyTentera are not accepted.
  2. Place the MyKad on a dark surface so the edges of the card stand out clearly.
  3. Avoid light glare. If there’s a white shine over the IC number, shift it slightly.
  4. Tilt the card a little so the hologram is visible. Versa uses the hologram to confirm the card is genuine.
  5. Make sure all four corners of the card are within the frame and the text is readable.

A selfie that passes

Find a spot that’s bright but not under direct sunlight. Look straight at the camera. Take off masks, sunglasses and hats. Don’t use filters or your camera’s beauty mode. A plain background like a white wall works best.

Suitability Assessment Test (SAT)

The Suitability Assessment Test (SAT)A risk-profile questionnaire from AHAM done during registration.Glossary · Read more → is a set of questions from AHAM about your goals, time horizon and how much volatility you can stomach. There’s no right or wrong answer. The result suggests a fund that fits, but you can still pick a different fund. Just read that fund’s risk label first.

How long the wait is

Verification usually takes Account verification time: 2 to 4 business daysChecked 16 Sep 2026 · Source: Versa Help Centre #12594612748695 ↗, and longer around public holidays. Versa’s own campaigns have said it can take up to 5 business days or more when applications are high.

While waiting, don’t submit a new application. One person can only have one account, and a second application only slows down the review.

If you see “Get Back To Us”

This screen makes a lot of people panic. It does not mean your account is blocked or rejected. Versa needs additional information or documents for anti-money-laundering compliance.

  1. Tap Contact Support on that screen.
  2. Read what’s being asked. It’s usually a source-of-income document or a detail confirmation.
  3. Submit within 14 days.
  4. Wait for a reply email from Versa.

If asked to resubmit

Sometimes Versa asks you to resubmit a photo or detail. Resubmission window: resubmit within 2 to 3 days; after 7 days the application is rejectedChecked 16 Sep 2026 · Source: Versa Help Centre #12594775326231 ↗. If the application is rejected and you’ve already cashed in, the deposit is refunded within Refund if rejected: 10 to 14 business daysChecked 16 Sep 2026 · Source: Versa Help Centre #12594775326231 ↗.

Stuck for more than 5 business days?

If it’s been more than 5 business days with no update, read stuck account for the list of failure screens and what to do. To check your status, contact Versa directly at 03-7890 3500 or support@versa.com.my (Monday to Friday, 9am to 5pm). Daus can’t check the status of someone else’s account.

Common questions on this topic

How long does verification take?

Usually 2 to 4 working days, longer if there's a public holiday in between. Versa's own campaign warns it "can take up to 5 working days or more".

Source: Versa Help Centre #12594612748695 ↗

Why did your NRIC get rejected?

The photo must be of the original physical IC (not MyKad digital or a photocopy), front and back, in focus, no glare, tilted slightly so the hologram shows. MyTentera isn't accepted.

Source: Versa Help Centre #12594350686871 ↗

The "Get Back To Us" screen shows up. Is the account blocked?

No, it's not blocked. Versa just needs extra information, so tap Contact Support and send the documents within 14 days.

Source: Daus (16 Sep 2026)

Asked to resubmit. Is there a deadline?

Resubmit within 2 to 3 days. If it passes 7 days, the application is rejected and the deposit is refunded within 10 to 14 working days.

Source: Versa Help Centre #12594775326231 ↗

What is the Suitability Assessment Test?

It's a risk questionnaire from AHAM to suggest funds that suit you. You can still pick other funds, but read the risk info first.

Source: Versa Help Centre #12594690401175 ↗ · Versa Help Centre #12594164149015 ↗

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